Lifetime Warranty
At Zad Surf , we understand that accidents happen and wear and tear can occur over time. We want you to have complete peace of mind when using our products. That's why we offer a Lifetime Warranty on all of our NFC products.
How does our Lifetime Warranty work?
1. Free Replacement in the First Year:
If you experience any issues with your purchased Zad Surf product within the first year, we will provide you with one free incident replacement.
2. 50% Discount for Products Purchased Over 1 Year Ago:
For tags purchased more than 1 year ago, we offer a generous 50% discount on purchasing a replacement Zad Surf product.
3. 50% Discount for Subsequent Replacements:
For all subsequent replacements within the first year after the free replacement incident is used, you will still qualify for a 50% discount on the purchase of a new Zad Surf product.
How to request a replacement product:
We believe in making the replacement process as hassle-free as possible. There's no need to fill out any paperwork, provide proof of purchase, or submit photos to prove damage. We've simplified the experience for you.
1. No Paperwork Required:
There are no lengthy forms to complete when requesting a replacement tag.
2. No Proof of Purchase Needed:
We trust our customers, so we won't require you to provide proof of purchase when requesting a replacement. We can simply lookup your first activation date.
3. No Damage Photos Required:
You don't need to provide photos of any damage incurred. We take your word for it.
4. Unlimited Replacement Requests:
There's no limit to the number of replacement tags you can request. We're here to ensure your satisfaction.
Ready to claim your replacement?
Simply use to contact us form, include your access code and profile email address, and we'll promptly email you a discount code. The discount code will entitle you to a 100% or 50% discount, depending on the eligibility criteria mentioned above. You can then use the code to select a new product from our online shop.
At Zad Surf, we are committed to providing exceptional customer service and ensuring your satisfaction with our products. If you have any questions or need assistance, please don't hesitate to contact our customer support team.
