All items are shipped on our standard delivery service which is 2-3 working days by a local professional service provider.
Once we have dispatched your order you will receive a shipping email confirmation, so you know your order is on its way. The shipping email will contain all shipping information so you can keep tracking your order.
Also, you can track your shipping on our website using the tracking reference number. If no one’s at home and we are unable to deliver your item, you will be left a calling card and you will be able to arrange re-delivery.
If you have any questions regarding our delivery service, please email us at digital@zadsurf.com
Standard Delivery Service in UAE
All orders purchased before 1 pm Monday to Friday will be collected on the same day as per our standard delivery service and they will be dispatched and delivered to you within 2-3 days.
All orders within the UAE will get a free delivery.
Next-Day Delivery Service in UAE
All orders purchased before 1 pm Monday to Friday will be dispatched by our delivery partner which aims to deliver the next working day. *Please note items purchased after 1 pm Thursday on our ‘Next Day Delivery Service’ will be shipped Friday for delivery on Monday. Any items purchased after 1 pm Friday will be shipped Monday for delivery on Tuesday. We do not offer next-day service on weekends. If you wish to receive your item on Saturday, you must select our ‘Special Delivery before 1 pm’ service at the checkout page.
Saturday Delivery in UAE
Please note for orders to qualify for our ‘Friday Delivery’ service orders must be placed before 1 pm Thursday. Any orders placed after 1 pm Thursday will not be delivered on Saturday. We ship by delivery partner Special Delivery before 1 pm for this service and delivery time is guaranteed to be by 1 pm.
Bank Holiday Deliveries & Public Holidays
Zad Surf and our delivery partners do not operate during Bank Holidays or any other Public Holidays. We are unable to dispatch or deliver items purchased during this period. We ask you to allow extra time for delivery when placing your order around Bank Holidays and other Public Holidays. Our normal services resume the next working day. Important Notice: Bank Holidays and any other Public Holidays will override any express service you have paid for during checkout. We apologize for any inconvenience this may cause. You can contact our customer service team should you wish to discuss your specific order. You can contact us at digital@zadsurf.com
Delivery Delays
We always endeavor to deliver your order on time. But, we might expect some delays of up to 20 days on the limited edition watches.
Lost Packages
For peace of mind, all our orders are dispatched using a secure tracked service by our delivery partner with the correct insurance cover for losses or any damages. On rare occasions, we may experience losses whilst in transit. Please get in touch with our customer service team if you think this may be the case with your order and we will work to resolve the issue as quickly as possible. We will endeavor to replace or refund orders lost in transit however once courier tracking confirmation is received of an order being delivered and signed for at the delivery address our liability ceases.
